Privacy Policy

Last Updated: February 2026

Landlord First LLP (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have.

We aim to handle personal information in accordance with applicable Canadian privacy requirements (including PIPEDA where applicable) and our professional confidentiality obligations.

1. Information We Collect

We collect information in two main ways: (1) information you choose to provide, and (2) basic technical data when you browse our website.

Information you provide

If you contact us, request an assessment, or retain our services, you may provide information such as:

  • Name, email address, and phone number
  • Property address(es) and details relevant to your matter
  • Tenancy documents you choose to share (e.g., lease, notices, communications, photos)

Please avoid sending highly sensitive information through website forms until we confirm next steps with you. If your matter is urgent, call us directly.

Website usage data

When you visit our website, we may collect limited technical information such as your IP address, browser type, device type, pages visited, and approximate visit timestamps. This helps us understand what content is useful and keep the site working properly.

2. How We Use Information

We use personal information for purposes such as:

  • To respond to your inquiries and communicate with you
  • To review your situation and provide an assessment of next steps
  • To deliver services if you retain us (as set out in your retainer agreement)
  • To improve our website, services, and client experience
  • To help prevent fraud, misuse, or technical issues

We do not use your personal information for unrelated purposes without your consent, unless permitted or required by law.

3. When We Share Information

We do not sell or rent your personal information. We only share information when it is necessary to support your matter, operate our services, or comply with legal requirements.

Service providers

We may share limited information with trusted third parties who help us provide services (for example: process servers, couriers, or technology providers). They are expected to use the information only for the specific purpose required.

Legal and regulatory reasons

We may share information where required or permitted by law, such as when filing materials with tribunals/courts, responding to lawful requests, or meeting professional/regulatory obligations.

4. How We Protect Information

We take reasonable steps to protect personal information against loss, misuse, and unauthorized access. This may include access controls, secure systems, and internal procedures.

No method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

5. Cookies & Analytics

Our website may use cookies or similar technologies to support basic functionality, remember preferences, and understand how visitors interact with the site.

You can manage cookies through your browser settings. If you disable cookies, some parts of the website may not function as intended.

6. Third-Party Links

Our website may include links to third-party websites (for example, government or tribunal resources). We do not control those sites and are not responsible for their content or privacy practices. We recommend reviewing the privacy policy of any third-party website you visit.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and reflected in the “Last Updated” date. We encourage you to review this page occasionally.

8. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

Landlord First LLP
  [email protected]
  1-855-563-5345